Collaboration with a Fullfillment Service for Shipments

To ensure efficient and safe delivery of the products ordered, our site relies on a high-quality fulfillment service. This partner works with a variety of reliable couriers, including GLS, DHL and Bartolini, to ensure your purchases arrive quickly and in perfect condition.

Important: During the ordering process, please note that you cannot select a courier pickup point as your delivery address . This limitation is due to the fact that we do not directly handle shipments to pickup points. To ensure a smooth and seamless service, we ask that you provide a delivery address where we can deliver your order directly.

Our collaboration with this fullfillment service allows us to offer an efficient and versatile shipping service, adapting to your needs and ensuring that your products are managed with the utmost care and professionalism.

Refund and return policy

Pursuant to the new European Directive 2011/83/EU implemented by Legislative Decree 21/2014, if the product you have purchased does not satisfy you, you can return it to the seller within 14 days from the date of receipt, without having to specify the reason and without any penalty.

In order to return the product, you must contact customer service at info@evolutamente.it communicating your change of mind.

Before proceeding with the return of the product, you will be sent confirmation of the return authorization and the procedure procedure. Once the return authorization confirmation has been received, it will be possible to proceed with the shipment of the product you wish to return to the address:

ELIOSLAMP/EVOLUTELY VIE CHE GUEVARA,26C 60022 Castelfidardo (AN)

The costs for this shipment will be at your expense and you can choose the courier you prefer. Following confirmation by the seller of the conformity of the returned product (product intact and resalable as new), the full amount of the order will be returned within 14 days. If the product is found to be damaged or not resalable as new, you will not be entitled to a refund.

We point out that products which by their nature cannot be returned or are liable to deteriorate or expire rapidly, cannot be returned for afterthought.

In case of delivery of the damaged and visible product from the outside, the goods must not be accepted from the courier and therefore communicate the refusal to our customer service. In the event that it is damaged upon opening the package, it is necessary to document with photos and send to the email info@evolutamente.it requesting their intervention. In this case, all expenses are at our expense. From time to time we will decide whether to send an entire new supply or integrate it only for damaged products.

How will the money be returned to me? 

The refund is made directly via Paypal or with the same payment method used for the order.

The shop operates from the European Union and all transactions, even in foreign currencies, are converted into Euros after payment has been made.

When will the refund be made? 

The refund will be processed as soon as you have the information necessary to evaluate the customer's request.

Warning: if the payment is made by credit card, refunds may take a few days to appear on your statement. The refund will be displayed with the description “Refund of order #………… dated ………… Authorization code …………”

Customer service

For any clarification, contact our customer service at the email address info@evolutamente.it

Right of withdrawal

Pursuant to the new European Directive 2011/83/EU implemented by Legislative Decree 21/2014, the customer who for any reason should not be satisfied with the purchase made, has the right to return the ordered products, without any penalty and without the need for provide some explanation within 14 days of the delivery date. In order to return the product, you must contact customer service info@evolutamente.it communicating your change of mind.

Once we have received the aforementioned notice of withdrawal, we will quickly inform the customer of the instructions on how to return the goods.

The customer is required to ship or deliver the returned products to the following address:

ELIOSLAMP/EVOLUTELY VIE CHE GUEVARA,26C 60022 Castelfidardo (AN)

If deemed suitable, the refund is made within 14 days from the date of the request.

The right of withdrawal is subject to the following conditions:

• the right applies to the product purchased in its entirety, it is not possible to exercise the withdrawal only on part of the product purchased;
• the right of withdrawal does not apply to made-to-measure or personalized goods;
• the purchased good must be intact, unused and in the original packaging;
• the right of withdrawal does not apply to sealed goods that are not suitable for return for hygiene or health protection reasons, if the seal has been removed after delivery (Article 59, paragraph 1, letter e, of the Consumer Code);

By law, the shipping costs relating to the return of the goods are charged to the customer.

In the event of damage to the goods during transport, we will notify the Customer of the incident, to allow him to promptly file a complaint against the courier of his choice and obtain reimbursement of the value of the goods. In no case will parcels be collected either cash on delivery or carriage forward.

Shipping and Returns

For deliveries of orders placed on the website www.shop.evolutamente.it, we use various express couriers, depending on the area to be reached and the best services offered, and based on the customer's needs regarding the quality of the product shipped.

The products purchased on the site will be delivered to the address indicated by the Customer during the purchase procedure.

They will reach the customer's home within 24/48 hours. The order fulfillment times are provided purely as an indication, in no case represent a contractual obligation, and could be lengthened according to the number of requests. In the event of the customer's absence at the time of delivery, a notice will be left and the customer will have to personally contact the courier as soon as possible in order to agree on the delivery methods. No responsibility can be attributed to us, in case of delay in the order or in the delivery of what was ordered (art. 1510 CC)

In case of delivery of the damaged and visible product from the outside, the goods must not be accepted from the courier and therefore promptly communicate the refusal to our customer service by sending an email to info@evolutamente.it.

In the event that it is damaged upon opening the package, it is necessary to document with photos and send to the email info@evolutamente.it requesting their intervention. In this case, all expenses are at our expense. From time to time we will decide whether to send an entire new supply or integrate it only for damaged products.

In any case, we remain available to our email info@evolutamente.it to manage any problem and ensure that the customer has the protection he deserves.